This course explores common medico-legal issues that General Practitioners face in their everyday practice. It is based around a hypothetical case study about a GP’s failure to follow up a patient who was referred for investigation of a breast lump and includes discussion on test tracking and follow-up, delayed diagnosis, practice systems, doctor-patient communication, use of chaperones and managing of adverse outcomes.

This course is based around a hypothetical case study. Dr Lai, a cardiothoracic surgery registrar, transects a patient’s costochondral cartilages during surgery. The hospital receives a complaint from the 70 year old male patient. Dr Lai discusses the situation with the consultant surgeon and the Director of Clinical Governance but is unsure of how to respond. The hospital ultimately is delayed in providing a response and the patient issues a claim against all parties.

This elearning course describes the challenges associated with identifying mental illness in patients, and managing the practitioner-patient professional boundary. Breakdown in the professional boundary can lead to significant problems for patients, and is one of the major reasons for complaints against practitioners.

This course aims to provide you with information on the broad principles underpinning the provision of consent and how to facilitate the process of obtaining a valid consent from patients.

This course is based around the hypothetical case study of a 21 year old aspiring model who consults Dr Mark Field a plastic surgeon for a cosmetic rhinoplasty. Chantal has tight deadlines for her surgical outcomes and when those outcomes don't meet her expectations, she complains to Dr Field and seeks compensation.

The Medical Records eLearning course aims to help you build on your knowledge and experience in the management of health records in Australia.

This course explores common medico-legal issues that Urologists face in their everyday practice. This course is based around the hypothetical case study of a 78 year old male who consults Dr Burns regarding his prostrate. Mr Young's surgery has unexpected adverse outcomes and a complaint is made.

This course aims to provide you with information on the broad principles underpinning the provision of consent and how to facilitate the process of obtaining a valid consent from patients.

This module aims to refresh core effective communication skills, including the background and theory of effective communication.

The relationship between a doctor and patient is at the core of a clinical consultation. This course aims to refresh skills to assist the medical practitioner during a consultation with a difficult patient.

This module aims to refresh communication skills that may assist the medical practitioner to gather appropriate and useful diagnostic information during a consultation.

As a benefit to members, medico-legal expertise is available 24/7 in emergencies through our Medico-legal Advisory Service telephone advice line. One of the most common types of calls we receive is about how to respond to requests for information for use in legal proceedings or for a medico-legal purpose. Many doctors are uncertain about how to respond to these requests. As this handbook will make clear, there are different obligations and requirements for different types of medico-legal information requests.

This course has a medico-legal overview and discusses the importance of good communication in clinical practice and how this contributes to a sound consent process. The program is entirely online and has 6-8 hours of content with some additional reading as required.

This course has 16 RACGP CPD activity points

What would you do if you were contacted by Medicare? Would your practice protocols, processes and multidisciplinary team support a Medicare audit?

In this webinar on 24 October 2012, Jan Chaffey from Camp Hill Healthcare discusses how medical practicians should prepare for and interact with Medicare.

A complaint by a patient can be a very distressing situation for the practitioner as well as the patient and dealing with difficult relationships is often part of the complaints process. This webinar explores what drives patients to lodge a complaint and provides practical advice on how to manage difficult doctor-patient relationships

Because medicine is a profession and healthcare practitioners are professionals, it is important to have a clear understanding of what 'professionalism' means. This webinar will focus on ethics, competency, duties, and responsibilities involved in the medical profession

The webinar will be entitled “Changes to privacy laws: $1.7 million reasons to be up-to-date”. Specifically, the topics for discussion will include:

• New Australian Privacy Principles
• Relevant issues for health practitioners
• Ways to prepare for the new privacy principles

The webinar is entitled “Beyond hand washing: patient safety initiatives in healthcare”. Specifically, the topics for discussion will include:

• Outline the difference between a 'person based' and a 'systems based' approach to patient safety.
• Describe examples of a positive contribution to creating a 'safety culture' in the workplace
• Demonstrate effective strategies to raise concerns with a colleague about a lapse in safety

The webinar will be entitled “Hanging up your stethoscope: thinking about, preparing and planning for retirement”. Specifically, the topics for discussion will include:

• Identify important factors to consider when determining an optimal time to retire
• Identify the factors related to ageing that increase your level of risk
• Outline the legal requirements of selling or winding down a practice
• Implement strategies to make a smooth transition from practice to retirement

The webinar will be entitled “Sign here: how to overcome obstacles in gaining consent”. Specifically, the topics for discussion will include:

• Identify issues which may complicate the consent process
• Illustrate the provisions surrounding implied consent
• Illustrate the provisions surrounding consent in the emergency setting
• Identify risk management strategies which can be implemented to help obtain consent in difficult situations

The webinar will be entitled “Creating a just-culture supporting the disclosure of human errors and near misses lessons from the aviation industry”. Specifically, the topics for discussion will include:

• Provide an overview of what is meant by a Just Culture
• Outline some of the main issues surrounding Just Culture in the aviation industry and how these lessons learned are reflected in the medical industry.
• Describe strategies to support the implementation of a Just Culture to improve patient safety within your healthcare organisation or workplace.

The webinar will be entitled “Prescribing perils: opioids, polypharmacy and medication errors”. Specifically, the topics for discussion will include:

• Outline the techniques to minimise the risk to patient safety with schedule 8 & 4 prescriptions
• Discuss the clinical and legal issues of prescribing drugs of dependence
• Provide an overview of current strategies to minimise the risks associated with prescribing drugs of dependence.

The webinar will be entitled “ Prescribing perils Part 2: Drugs of dependence”. Specifically, the topics for discussion will include:

• Outline the techniques to minimise the risk to patient safety with schedule 8 & 4 prescriptions
• Discuss the clinical and legal issues of prescribing drugs of dependence
• Provide an overview of current strategies to minimise the risks associated with prescribing drugs of dependence.

The webinar will be entitled “More than words: communication and clinical-handover”.

Learning objectives:

• Discuss the reasons clinical handover is an important quality safety standard.
• Describe the tools available to clinicians around effective clinical handover.
• Identify the patient risks associated with poor clinical handover and how to reduce these risks.

The webinar will be entitled “To test or not to test: risks and benefits of screening tests”. Specifically, the topics for discussion will include:

• Describe the goals of screening.
• Identify the risks versus benefits of screening.
• Explain the rationale of who to test and when to test.

Diagnostic error is a clinical event that is reported to occur in approximately 10% of all cases. For the majority of these cases there is minimal impact to the patient, but in some situations the impact can be significant. In this discussion, with international expert Dr Mark Graberand Avant's Dr Owen Bradfield, we explore practical advice to help reduce the frequency of diagnostic errors and improve patient safety.

This webinar provides an update on prescribing issues such as real time prescribing and other opioid prescribing changes

• Explore the clinical indications for opioid prescribing
• Identify the legislative requirements for opioid prescribing
• Discuss the role of alternative treatments